Regulatory Knowledge & AdvisoryContact EUEG OÜCRV-PMQ-01
Complaint Handling
Control intake, triage, investigation, escalation, risk/CAPA interfaces and closure.
Intended outcome
Turn the requirement into reviewable work.
A controlled complaint-handling structure that keeps intake information, assessment, investigation, escalation and closure decisions connected.
1
Capture and triage the complaint
2
Plan and document the investigation
3
Connect escalation, risk and CAPA decisions
4
Review evidence and control closure
Professional-use boundary
This kit provides editable working structures. The purchaser remains responsible for applicability, source currentness, device-specific evidence, qualified review, validation, approval and use. It does not provide certification or regulatory approval.